Our Return and Refund Policy was last updated on February 10, 2025.
Thank you for shopping at Amira Weaving. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been customized to ensure clarity and transparency for our customers while protecting both parties' rights.
Non-Returnable Items
Customized Orders (commissioned pieces).
Discounted or Sale Items.
Return Process for Damaged Items
If your item was damaged during transit, please follow these steps:
Immediate Notification: Contact us at info@amiraweaving.com within 48 hours of receiving the item. Attach clear photos of the damaged product and its packaging.
Approval Process: We will assess the damage and respond with a decision. If the return is approved, we will provide you with return instructions and the appropriate address for shipment.
Please note: The cost of return shipping will be the customer’s responsibility.
Items sent back without prior approval will not be accepted.
Inspection and Refund: Once the damaged item is received and inspected, we will inform you of the final decision regarding a refund or replacement.
Refunds
Upon receiving and inspecting the returned item, we will notify you of our decision.
If approved, the refund will be issued to your original payment method. Please note that processing times for refunds may vary depending on your bank or card provider.